Return & Refund Policy
Last Updated: 20 August 2026
At Bhoi Kirana, we want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products can be returned or refunded.
1. Return Eligibility
Products may be eligible for return if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product is missing from the order.
- The product received is significantly different from what was ordered.
Return requests should generally be raised within 24 hours of delivery.
2. Non-Returnable Products
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, including:
- Perishable food items
- Fresh fruits and vegetables
- Dairy products
- Opened or used products
- Products damaged after delivery due to improper handling
- Products specifically marked as non-returnable
3. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request:
- Order number
- Photographs or video of the product
- Photograph of the packaging
- Details of the issue
After verification, we may provide a replacement or refund, depending on product availability and the circumstances.
4. Refund Policy
If your refund is approved, the refund will normally be processed to the original payment method used for the order.
For Cash on Delivery (COD) orders, we may provide the refund through an available digital payment method after receiving the necessary details from the customer.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
5. Order Cancellation
An order may be cancelled before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
6. Replacement
Where applicable, Bhoi Kirana may offer a replacement instead of a refund, subject to product availability.
If the replacement product is unavailable, an eligible refund may be provided.
7. Return Process
To request a return, replacement, or refund, please contact us with your order details:
Phone/WhatsApp: 9178712913
Email: bhoikiranastore@gmail.com
Please provide your order number, customer name, and details of the issue.
8. Delivery Charges
If the return is due to a wrong, damaged, or defective product supplied by Bhoi Kirana, we may bear the applicable return/replacement delivery cost.
Returns requested for reasons not covered under this policy may not be eligible for free return delivery.
9. Refund Approval
All refund and replacement requests are subject to verification. Bhoi Kirana reserves the right to reject a request if the product does not meet the eligibility conditions mentioned in this policy.
10. Policy Changes
Bhoi Kirana may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.
11. Contact Us
Bhoi Kirana
Website: Bhoi Kirana Online Store
Phone/WhatsApp: 9178712913
Email: bhoikiranastore@gmail.com
Address: Jhulopali, Odisha, India
By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.
